At Gemmy Zone, we understand the importance of secure and timely shipping when it comes to delivering your precious gemstones. This Shipping Policy outlines the guidelines and procedures we follow to ensure a smooth shipping experience for both our local and international customers who purchase gemstones from our shop online.
Order Processing:
Once your order is placed and payment is successfully processed, our team will begin processing your order within 1-3 business days.
Please note that custom-made or personalized gemstones may require additional processing time. Our team will communicate the estimated processing time for such orders.
Shipping Methods and Carriers:
Local Customers: For domestic shipping within Sri Lanka, we utilize reliable and traceable shipping services. The shipping carrier will be selected based on the destination and nature of the gemstones.
International Customers: For international shipping, we partner with trusted shipping carriers to ensure the safe and timely delivery of your gemstones. The carrier will be determined based on the destination and specific shipping requirements.
Shipping Time frames:
Local Customers: Once your order has been processed and shipped, you can expect delivery within 2-5 business days depending on your location within Sri Lanka.
International Customers: Delivery times for international orders may vary depending on the destination country, customs clearance procedures, and other factors. Estimated delivery times will be provided during the checkout process.
Shipping Costs:
Local Customers: We offer free or flat-rate shipping for orders within Sri Lanka. The applicable shipping fee, if any, will be clearly displayed during the checkout process.
International Customers: Shipping costs for international orders will be calculated based on the destination, weight, and dimensions of the package. The shipping fee will be clearly displayed during the checkout process, and any additional customs fees, duties, or taxes imposed by the destination country will be the responsibility of the customer.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor the progress of your shipment online.
Packaging and Insurance:
We take great care in packaging your gemstones to ensure they are protected during transit. Each gemstone will be securely packaged in appropriate containers and cushioning materials.
We may also provide insurance coverage for the full value of your gemstones during shipping to safeguard against any loss or damage that may occur in transit. Insurance coverage details will be communicated during the checkout process.
Address Accuracy:
It is the responsibility of the customer to provide accurate and complete shipping information, including the recipient’s name, address, and contact details. Please ensure that the provided shipping address is correct and accessible to avoid any delays or delivery issues.
Customs and Import Regulations:
For international customers, please be aware that your gemstone order may be subject to customs inspections and import regulations in the destination country. Any additional fees, duties, or taxes imposed by customs authorities are the responsibility of the customer. We recommend familiarizing yourself with the customs and import regulations of your country before placing an order.
Delivery Issues and Returns:
If you encounter any issues with the delivery of your gemstones or need to initiate a return due to shipping-related concerns, please refer to our Return Policy for detailed instructions on how to proceed.
Please don’t hesitate to reach out to our customer support team if you have any further questions or require assistance regarding shipping. We are committed to ensuring that your gemstones are delivered to you securely and in a timely manner, providing you with an exceptional shopping experience.
